Contact Us

GET IN TOUCH WITH HEAVEN MELBOURNE

We're thrilled you're here—and even more excited to connect with you. Whether you've got a question about your order, want help choosing the perfect piece, or just feel like saying hi, our team is here for you.

Customer happiness is at the core of everything we do. So don't be shy—we respond quickly and always with care.

Reach us anytime at:
Email: support@heaven-melbourne.com

Phone: +61 8 7534 5710

Business Days: Monday to Friday, 9:00 AM to 5:00 PM · Saturday and Sunday, 9:00 AM to 1:00 PM (AEST/AEDT)

BUSINESS INFORMATION

Store Name: Heaven Melbourne 

Business Address: Botermelkstraat 49, 9400 Ninove, Belgium

Company nr.: 1041.060.121

Warehouse Address: 41 Whitehall St, Footscray VIC 3011, Australia

NEED HELP WITH SOMETHING?

Here's how we can help you faster:

Order Status: Waiting for your tracking update? We've got you.
Returns or Exchanges: Something not quite right? We'll make it right.
Product Questions: Wondering about fit, fabric, or sizing? Ask away—we know our range inside out.
Collaborations or Press: Reach out! We're always open to exciting opportunities.

QUICK TIP

If you're contacting us about an existing order, be sure to include your order number so we can assist you faster. You'll find it in your confirmation email.

We're not a big corporate team—we're real people, passionate about delivering great style and comfort to women and men across Australia. You're not just a customer, you're part of our style community.

Talk soon,
the Heaven Melbourne team